Warranty Management - CBS and our qualified staff can manage your “Builders One- Year Warranty“.
- It will give your Customer comfort knowing you are dedicated to their satisfaction after they have their keys.
- It will help diffuse the stress of on site staff being tugged into homes for countless annoying non-warranty requests.
- 60-day and 11-month warranty visits to review claim requests.
- We appoint a warranty rep to get familiar with you and your product being an extension of your family with out the cost of direct personnel.
- Frees up time for internal staff answering phone calls and repeat questions.
- 24-hour Emergency Hotline.
- Written professional Service Orders and Warranty Determination Letters.
- Timely warranty call back.
- Streamline reporting to keep you as up to date as you wish to be.
- Sub-contractor accountability.
- Third Party Assurance that all parties are abiding by the terms and conditions of The Builders One-Year Warranty.
- Web access to Homeowners Warranty Request’s Files and Reports.
- Web access for homeowners to make warranty claims.
- A clear and defined warranty process.
- Single source of contact for everyone involved with the warranty process.
Construction Completion Verification - CBS verifies that your newly constructed home/condo/unit is complete and meets or exceeds your quality standards.
- Identify incomplete, broken, missing, or otherwise damaged areas.
- Confirm operation of all appliances, doors, and windows, locks, plumbing fixtures, electrical sockets, and other systems and or mechanisms.
- Verify applicable operator/user manuals are present.
- If applicable, CBS can also compare the construction of your homes or units for uniformity through out the project and or organization.
- CBS will provide you with a comprehensive punch list and tag the locations.
Construction Completion Verification Follow-Up - CBS returns to your home/condo/unit to:
- Confirm satisfactory completion of trade work noted on the punch list.
- Verify the product is clean and ready for The New Home Orientation.
- Report back any incomplete or unsatisfactory repairs.
New Home Orientation - CBS teaches your homebuyer(s) about being a homeowner and receives input about the quality of construction. At The New Home Orientation CBS will:
- Explain to your buyer who we are and the benefit of their quality builder contracting a third party to perform The New Home Orientation.
- Instruct your buyer/homeowner about normal routine maintenance and that they have the responsibility to provide it.
- Describe warranty policies and procedures along with brief examples of common warrantable and non-warrantable claims.
- Reassure the buyer they have made a good decision to buy from you as a Quality Home Builder.
- Tour your buyer through the home pointing out:
- The operation of systems and features.
- Common maintenance needs.
- Location for emergency shut off’s - how and when to use them.
- Brief description of function and operation of sprinklers and alarms.
- Specialty cleaning needs.
- Benefits of having gone with this builder!
- Item’s that carry a warranty with the manufacture directly.
- Unique products or materials they may not be familiar with.
- Assist your buyer with:
- Setting up programmable thermostats.
- Basic understanding of and programming/set up of The Whole House Fan.
- Writing a supply list for the first trip to the hardware store.
- Furnace filter size and location.
- A general understanding of Construction practices and guidelines.
- Documenting deficiencies for the buyer - The punch list to identify items found as broken, missing, damaged, not as specified, and or not meeting an industry standard.
- Tagging locations of deficiencies numbered to match the punch list to ease the burden of the builder/trade identifying the exact concern.
- Explain to the Homebuyer what to expect as far as completion of listed items and what The Builders obligation is.
- Achieve a Homebuyer signed acceptance of the property subject to Documented Deficiencies.
- Assess and report the overall perceived level of The Buyers satisfaction.
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Developers can use this service for Building Delivery and we can incorporate building tours and point out key factors of living in a multi family dwelling.”
Orientation Follow-up - Is where CBS revisits the home with the buyer to confirm satisfactory repair of reported deficiencies.
- CBS and the Buyer review the original list of Documented Deficiencies to verify all items are completed.
- CBS addresses questions or concerns of the Homebuyer.
- The Final Acknowledgment of Acceptability is signed by the Homeowner.
